SousVide Support Policy
Effective date: August 13, 2026
1. Supported issues
SousVide support covers timer-stage behavior, saved cook-card issues, media permission problems, and Apple-managed purchase state shown within the app.
2. How to request support and what diagnostic details are safe to send
Please include your device model, iOS version, app version, the cooking screen or timer step involved, and a non-sensitive screenshot if one clarifies the problem. If the issue relates to a saved setting, sharing the selected time and temperature is usually enough. Do not send passwords, payment-card data, or unrelated personal records.
3. Purchases and Apple refunds
For billing or refund requests, review your Apple purchase history first. Apple controls refund decisions for App Store transactions.
4. Local-data recovery limits
SousVide relies on local records. If a cook card or image is deleted, or the device is reset or replaced, recovery may be unavailable unless you kept your own copy.
5. Product-specific safety boundary
Support can explain app behavior, but it cannot tell you whether a cooking process is safe for a particular ingredient, appliance, or medical diet.
6. Unsupported third-party or professional-advice requests
Support does not cover third-party cooker hardware, appliance warranties, restaurant operations, or professional food-safety advice outside the app itself.
7. Contact
Support requests for SousVide may be sent to cooks@sousvide.app.